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Customer Care

Finding a Product on this site

Take advantage of our categories navigation, which can be found at the side of every page on our website. By clicking on the category, you will be directed to list of available products scroll down until you find the one you’re looking for. You can also use our Product Search or Advanced Search as a fast and easy way to look up products. When you do, click once, and you’ll be transported to that product detail page for ordering and options

Placing a Product Order

To order a product, click on the ORDER button, then select which options/colours you would like. Then, simply click on the ADD TO ORDER button, which will show a cart summary. You can then CONTINUE shopping or proceed to the CHECKOUT. At Checkout, you will be prompted with easy-to-follow instructions at each step. After you have placed your order, we will send you a confirmation email to confirm that we have received your order.

Privacy

We are committed to protecting your privacy. We do not sell or distribute any personal information collected during your visit to our online store. Any personal information you provide during your visit is used to properly process and fulfil your order, and to personalize your shopping experience. Your name and address will not show up on any mailing lists.We do not sell or provide our mailing list to other parties. However, if you would like to be removed from our mailing list, just let us know and we will be pleased to delete your information.

Orders
Orders will be accepted by us through this E-Commerce site, but also via Email. Please go to the ’’Contact Us’’ section. Back Orders will not be kept unless by your special request, and at our option, as we must order at quantity purchase levels to maintain our discounts with our suppliers.

Hours of Operations
Business hours are Monday to Friday
9:00 am – 5:00 pm EST
Email orders may be sent at any time, but we request you maintain office hours for telephone messages.

Payment Terms
Payments are processed by PayPay which accepts Visa, and Mastercard, Amex and Discover.

Shipments
Orders will be shipped by Canada Post Expedited Parcel prepaid and charges will apply to your order. Expedited Parcel provides a fast service (3 to 6 days) as well as a Tracking Number, $100 of insurance. We charge flat rates plus extra for heavyweight items. However if an alternate method is specified by you such as Federal Express, UPS, or Purolator, please provide your Courier Account Number with your order. These parcels will not be insured unless requested by you. All shipments are F.O.B. The FlyBox, Barrie Ontario Canada.

Prices
All prices and terms listed are subject to change without notice. All prices noted on this website are firm in Canadian Funds for Canadian customers and in US Funds for International customers.